How can we help?

Yes. You get a free trial of 150 appointments with full access to the agenda, customers, cash and reports — no time limit, no credit card required. Once you've used your trial, BarberNote Pro removes the appointment limit. Themes, languages and backup stay free for everyone. Online booking, your personal booking link, is part of the Pro + Online subscription.

Your agenda — appointments, customers, notes and cash records — is stored only on your device. We never receive it and never share it with anyone, and these features work offline.

If you use Online booking, only what your booking link needs is stored on our server: your shop details and services, the busy times in your agenda (times only, no names) and the bookings clients make through your link. See our Privacy Policy for the details.

Not for the agenda. Your appointments, customers, cash records and reports are stored on your device and work offline.

You need an internet connection to buy or restore a subscription, and for Online booking: your booking link runs on our server, and the app needs a connection to receive new online bookings and to keep your free times up to date. If the app can't reach our server, the agenda shows "No connection: online bookings are not updating".

If you reinstalled the app or switched devices, open the subscription screen and tap "Restore Purchases". Your subscription is restored through the store you bought it from — your Apple Account on iPhone, or your Google Play account on Android. Note that a subscription bought on one platform cannot be transferred to the other. If you use Online booking, see "I changed my phone or reinstalled the app" below.

Subscriptions (Pro and Pro + Online) are managed by the store you bought them from. You'll keep access until the end of your billing period.

• Android: open Google Play → tap your profile picture → Payments & subscriptions → Subscriptions → BarberNote → Cancel subscription.
• iPhone: open Settings → tap your name → Subscriptions → BarberNote → Cancel Subscription.

Uninstalling the app or deleting your booking link does not cancel your subscription.

Go to Settings → Backup → Create backup. Your shop data is saved as a JSON file and your device's share sheet opens, so you can send it to yourself on WhatsApp, save it to your cloud drive, or keep it in local storage. The steps are the same on iPhone and Android. Settings also shows the date of your last backup, and the agenda reminds you if a month has passed.

Go to Settings → Backup → Restore from backup, then pick the backup file from your device. Before anything changes, BarberNote shows you the file's date and how many customers, appointments and expense records it holds. Your current records are replaced by the backup, so make a fresh backup first if you're unsure. Your Pro subscription is not affected by restoring.

Yes. Go to Settings → Appointment interval and choose 15 or 30 minutes — whichever suits your shop. You can also set the length of each individual appointment, from 15 up to 90 minutes, so longer jobs take up the right amount of space in your agenda.

Go to Settings → Language and select your preferred language. BarberNote supports 18 languages: Turkish, English, Spanish, French, Portuguese, Italian, Polish, Indonesian, Arabic, Vietnamese, Thai, Hindi, Russian, Bulgarian, Hungarian, German, Dutch, and Swedish. Your online booking page is available in the same 18 languages.

If you allow notifications, BarberNote sends you a short summary every Monday and on the first day of each month — showing how many appointments you completed, your income, tips, expenses, and net profit for that period.

With the Pro + Online subscription you get your own booking link (for example book.elolabs.app/b/your-shop). Share it on Instagram, WhatsApp or as a QR code. Clients open it in their browser, see your free times and book — no app to install, no account to create. The booking lands in your agenda and you get a notification. There's no commission or fee per booking.

Online booking works on both iPhone and Android. To set it up, go to Settings → Online booking.

Yes. By default every client can book instantly. Open a client's card and turn off "Can book instantly": that client's online bookings then wait for your approval in the agenda. If you don't answer, the request expires 30 minutes before the appointment (or after 24 hours, whichever comes first).

Your page stays up but stops taking new bookings: clients see "Online booking isn't available right now" with your Call and WhatsApp buttons. Existing bookings aren't cancelled. Your link stays reserved for you and works again as soon as you resubscribe. The rest of BarberNote keeps working as before.

Install BarberNote and make sure your phone's store account is the one you subscribed with.

• Automatically: while your Pro + Online subscription is active, BarberNote finds your link through your subscription and moves it to the new phone — usually without you doing anything. You'll see "Your link has been moved to this phone." on the Online booking screen.
• With your Google account: if your link doesn't come back by itself, go to Settings → Online booking and tap "Continue with Google". Choose the Google account you used when you created your link. If you see "No link is connected to this account", choose another Google account on your phone.
• On iPhone, continue with Apple instead, using the Apple Account you created your link with.
• If your subscription isn't found, tap "Restore my link" on the Online booking screen (or "Restore Purchases" on the subscription screen).

Your link moves to the new phone; the old phone can no longer manage it. Moving a link between iPhone and Android isn't supported automatically — contact us and we'll help.